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We're Here for You.

Whether you have a question about our courses, need technical support, or want to explore a partnership — our team is ready to help.

Send Us a Message

Have a question, suggestion, or partnership idea? Fill in the form and we'll get back to you within 24 hours.

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Technical Support

Experiencing a technical issue? Give us the details below and our support team will resolve it as quickly as possible.

The more detail you provide, the faster we can resolve your issue.

Support tickets are tracked with a unique ID.
Average resolution time: 4 hours.

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Ticket Submitted!

Your support ticket has been logged. Check your email for a confirmation with your ticket ID. We aim to resolve issues within 4 hours.

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24/7 Help Centre

Browse our library of 200+ articles, tutorials, and how-to guides — available any time, any device.

help.edqual.com →
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Live Chat Support

Chat with a real team member for instant help. Available Monday to Friday, 9 AM – 9 PM (IST).

Avg. response: 2 minutes
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Email Support

Send us a detailed message and receive a thorough response from our team within 24 hours.

hello@edqual.com
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Corporate Enquiries

Dedicated contact for university partnerships, corporate training packages, and institutional licensing.

partners@edqual.com
FAQ

Frequently Asked Questions

Quick answers to the questions we hear most. Can't find what you need? Use the contact form above.

How do I enrol in a course on Edqual?

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Browse our course catalogue, click on any course you're interested in, and hit "Enrol Now." You can pay securely online. Once payment is confirmed, you'll have immediate access to all course materials.

Can I access courses on my mobile device?

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Absolutely. Edqual is fully optimised for mobile learning. You can access all your courses via our mobile-responsive website or download the Edqual app (iOS & Android) for offline access.

Are Edqual certificates recognised by employers?

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Yes. Edqual certificates are digitally verifiable and recognised by employers across 42+ countries. Each certificate carries a unique verification code that employers can check online to confirm authenticity.

What is the refund policy?

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We offer a 30-day money-back guarantee on all individual course purchases. If you're not satisfied within the first 30 days and have completed less than 30% of the course, simply contact our support team for a full refund.

How does the AI personalised learning work?

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Our AI engine analyses your learning pace, quiz performance, and engagement patterns to recommend the most relevant content and adjust the difficulty of exercises. Over time, it builds a truly personalised learning path unique to you.

Can my company get a custom training plan?

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Yes. Our corporate solutions team can design a fully bespoke learning programme for your organisation — including custom course development, white-labelling, analytics dashboards, and dedicated account management. Use the contact form to get started.

Is there a free trial available?

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Yes. We offer free preview lessons for all paid courses so you can experience the teaching style before committing. Additionally, several courses are completely free — no payment required.

Are courses available in Sinhala?

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Yes. A growing library of courses is available in Sinhala, and our platform interface supports full Sinhala language switching. We are actively expanding our multilingual content offering across 20+ languages.

How long do I have access to a course after purchase?

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Once enrolled, you have lifetime access to the course content, including all future updates. There are no expiry dates on individual course purchases — learn at your own pace, revisit whenever you need.

Find Us

Our Home Base

Edqual is headquartered in Colombo, Sri Lanka — with a distributed team spanning Asia, Europe, and the Americas. We are a remote-first company built for a borderless world.

Our Colombo office is open to partnerships, press, and in-person consultations by appointment.

Edqual Technologies (Pvt) Ltd
Level 12, World Trade Centre
Echelon Square, Colombo 01
Sri Lanka 00100

📞 +94 11 234 5678
✉️ hello@edqual.com

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Edqual HQ
Colombo, Sri Lanka